Shipping policy

Thank you for shopping with EchoCards. We are committed to processing and shipping your orders as quickly and securely as possible. Please review our Shipping Policy before placing an order.

Order Processing

  • Orders are typically processed within 1–3 business days after payment has been successfully received.

  • Orders are processed Monday through Friday, excluding weekends and public holidays.

  • During periods of high demand, new product launches, or holiday seasons, processing times may be slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, where available.

Shipping Destinations

EchoCards ships to many domestic and international destinations.

Shipping availability may vary depending on your location and local shipping restrictions. If we are unable to deliver to your address, we will contact you promptly.

Estimated Delivery Times

Estimated delivery times begin after your order has been processed.

Typical delivery estimates are:

  • United Kingdom: 3–6 business days

  • International: 7–20 business days

These estimates are provided as guidelines only and are not guaranteed. Delivery times may vary due to customs processing, weather conditions, carrier delays, or other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated during checkout based on:

  • Delivery destination

  • Package weight and dimensions

  • Selected shipping method

Any applicable shipping charges will be clearly displayed before you complete your purchase.

Tracking Information

Where available, tracking details will be sent by email once your order has been dispatched.

Please allow up to 24 hours for tracking information to become active after shipment.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

These fees are the responsibility of the customer unless otherwise stated at checkout.

EchoCards is not responsible for delays caused by customs inspections or clearance procedures.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information.

If an incorrect or incomplete address is provided, shipping delays, additional carrier fees, or returned shipments may occur. Any additional shipping costs resulting from incorrect information may be the customer's responsibility.

If you notice an error in your shipping address, please contact us immediately at contact@EchoCards.shop. We will make every effort to update your order before it is shipped, but changes cannot be guaranteed once processing has begun.

Lost, Delayed, or Damaged Shipments

If your package is delayed, lost, or arrives damaged, please contact us as soon as possible.

We will work with the shipping carrier to investigate the issue and assist in reaching an appropriate resolution.

Claims for damaged shipments should include clear photographs of:

  • The shipping package

  • The shipping label

  • The damaged product(s)

Please report damaged deliveries within 7 days of receiving your order.

Multiple Shipments

Orders containing pre-order items, backordered products, or products stored in different fulfillment locations may be shipped separately at our discretion.

Customers will receive tracking information for each shipment when applicable.

Delivery Responsibility

Once an order has been delivered to the address provided and marked as delivered by the shipping carrier, responsibility for the package transfers to the customer.

If you believe your package has been misdelivered, please contact both the shipping carrier and EchoCards for assistance.

Shipping Restrictions

Certain products may be unavailable for shipment to specific countries or regions due to legal, carrier, or manufacturer restrictions.

We reserve the right to cancel orders that cannot legally or practically be shipped.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

EchoCards

Email: contact@EchoCards.shop

Phone: +1 (479) 345-1674

Address:

3 McKillop Street
BELLELLEN VIC 3380