Welcome to the EchoCards FAQ. Here you'll find answers to some of our most frequently asked questions. If you need additional assistance, please contact our customer support team.
1. Are your Pokémon products authentic?
Yes. We are committed to offering genuine Pokémon Trading Card Game products sourced through trusted suppliers.
EchoCards is an independent retailer and is not affiliated with Nintendo, Game Freak, Creatures Inc., or The Pokémon Company International.
2. Where do you ship?
We ship to many domestic and international destinations.
Shipping availability may vary depending on local carrier services and destination restrictions.
3. How long does shipping take?
Typical estimated delivery times are:
-
Domestic Orders: 3–6 business days
-
International Orders: 7–20 business days
Processing usually takes 1–3 business days before shipment.
4. Will I receive tracking information?
Yes. Once your order has been shipped, you'll receive a shipping confirmation email with tracking information whenever tracking is available.
5. Can I cancel my order?
Orders may be canceled before they enter processing.
Once an order has been processed or shipped, cancellation is no longer possible. Please refer to our Return and Refund Policy for available options.
6. Do you accept returns?
Yes. Eligible items may be returned in accordance with our Return and Refund Policy.
Certain products—including opened trading card products, gift cards, digital products, and clearance items—may not be eligible for return.
7. What should I do if my order arrives damaged?
Please contact us within 7 days of delivery.
Include:
-
Your order number
-
A description of the issue
-
Clear photographs of the damaged item, packaging, and shipping label
We'll review your request and work with you to resolve the issue as quickly as possible.
8. Are pre-orders guaranteed?
Placing a pre-order reserves your item, subject to manufacturer availability.
Release dates are determined by manufacturers and may change without notice.
9. What payment methods do you accept?
We accept the payment methods available during checkout, which may include:
-
Visa
-
Mastercard
-
American Express
-
Discover
-
PayPal
-
Apple Pay
-
Google Pay
-
Shop Pay
Available payment methods may vary by country.
10. Is my payment information secure?
Yes.
Payments are processed through trusted third-party payment providers using secure encryption technology.
EchoCards does not store your complete payment card information.
11. Can I change my shipping address after placing an order?
If your order has not yet been processed, we may be able to update your shipping address.
Please contact us as soon as possible after placing your order.
12. Do I have to pay customs or import fees?
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.
These charges are the responsibility of the customer unless otherwise stated during checkout.
13. What happens if my package is lost?
If your shipment appears to be lost or significantly delayed, please contact us.
We'll work with the shipping carrier to investigate and assist in resolving the issue.
14. Do you sell single Pokémon cards?
Our inventory may include sealed Pokémon Trading Card Game products, accessories, and other collectibles. Product availability changes regularly, so please check our website for our current selection.
15. How can I contact EchoCards?
We're always happy to help.
Email: contact@EchoCards.shop
Phone: +1 (479) 345-1674
Business Address:
EchoCards
3 McKillop Street
BELLELLEN VIC 3380
16. How quickly will I receive a response?
Our customer support team aims to respond to all inquiries within 24–48 business hours.
During holidays, major product releases, or promotional events, response times may be slightly longer.
Thank you for choosing EchoCards. We appreciate your business and look forward to helping you enjoy your Pokémon TCG collecting experience.