Refund policy

Thank you for shopping with EchoCards. We want you to shop with confidence. If you are not completely satisfied with your purchase, please review our Return and Refund Policy below.

1. Return Eligibility

You may request a return within 30 days of receiving your order, provided that the item:

  • Is unused and in its original condition.

  • Is returned in its original packaging with all included accessories.

  • Shows no signs of wear, damage, or alteration.

  • Is accompanied by proof of purchase or your order number.

Returns that do not meet these requirements may be refused.

2. Non-Returnable Items

For quality assurance and to protect the integrity of collectible products, the following items cannot be returned unless they arrive damaged, defective, or incorrect:

  • Opened booster packs

  • Opened booster boxes

  • Opened Elite Trainer Boxes (ETBs)

  • Opened collection boxes

  • Opened tins

  • Trading cards removed from sealed products

  • Gift cards

  • Digital products or downloadable content

  • Clearance, final sale, or liquidation items

  • Products specifically marked as non-returnable

Nothing in this section limits any rights you may have under applicable consumer protection laws.

3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged during shipping, defective, or different from what you ordered, please contact us within 7 days of delivery.

Include:

  • Your order number

  • A description of the issue

  • Clear photographs of:

    • The product

    • The packaging

    • The shipping label

We will review your request and, where appropriate, offer a replacement, store credit, or refund.

4. Return Authorization

Before returning any item, you must contact EchoCards to obtain return authorization and return instructions.

Returns sent without prior authorization may be refused or returned to the sender.

5. Return Shipping

If the return is due to:

  • Our error

  • A defective product

  • A damaged shipment

  • An incorrect item sent by us

EchoCards will cover the reasonable return shipping cost where applicable.

For returns due to a change of mind or other customer-related reasons, the customer is responsible for return shipping costs unless otherwise required by law.

We recommend using a tracked and insured shipping service for all returns. EchoCards is not responsible for items lost or damaged during return transit.

6. Inspection and Approval

Once your returned item is received, it will be inspected.

If approved, your refund or replacement will be processed.

If the returned item does not meet our return requirements, we may deny the return or return the item to you.

7. Refunds

Approved refunds will be issued to the original payment method whenever possible.

Please allow approximately 5–10 business days after approval for the refund to appear, depending on your financial institution or payment provider.

Original shipping charges are generally non-refundable unless the return results from our error or is otherwise required by applicable law.

8. Exchanges

We replace items only when they are:

  • Damaged

  • Defective

  • Incorrectly shipped

If an identical replacement is unavailable, we may offer an alternative product of comparable value, store credit, or a refund.

9. Order Cancellations

Orders may be canceled before they enter processing or shipment.

Once an order has been processed or shipped, it cannot be canceled and must follow the return process outlined in this policy.

Pre-order cancellations may be subject to the terms outlined in our Pre-Order Policy.

10. Refused or Undeliverable Packages

If a package is returned because:

  • An incorrect shipping address was provided,

  • Delivery was refused,

  • The package was unclaimed,

EchoCards may deduct the original shipping costs, return shipping charges, or other carrier fees from any eligible refund where permitted by law.

11. Chargebacks

If you experience an issue with your order, we encourage you to contact us before initiating a payment dispute or chargeback.

We are committed to resolving concerns promptly and fairly.

Fraudulent or abusive chargebacks may result in the suspension of future purchasing privileges.

12. Contact Us

If you have questions regarding returns or refunds, please contact us:

EchoCards

Email: contact@EchoCards.shop

Phone: +1 (479) 345-1674

Business Address:

3 McKillop Street
BELLELLEN VIC 3380