Privacy policy

At EchoCards ("we," "our," or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

Information You Provide

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Telephone number

  • Payment information (processed securely through third-party payment providers)

  • Account login information (if applicable)

  • Communications you send to us

Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Operating system

  • Time zone

  • Pages visited

  • Referring website

  • Purchase history

  • Website interaction data

  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Provide customer support

  • Send order confirmations and shipping updates

  • Verify payments and prevent fraud

  • Improve our website and customer experience

  • Personalize your shopping experience

  • Respond to inquiries

  • Comply with legal obligations

  • Send promotional emails where permitted by law or with your consent

3. Payment Information

Payments are processed by trusted third-party payment providers.

EchoCards does not store your complete credit or debit card information on our servers.

Payment providers handle your payment data in accordance with their own privacy and security policies.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences

  • Maintain your shopping cart

  • Analyze website traffic

  • Improve website functionality

  • Measure marketing effectiveness

  • Enhance your browsing experience

You may disable cookies through your browser settings; however, some website features may not function properly.

Please refer to our Cookie Policy for additional information.

5. Information Sharing

We do not sell your personal information.

We may share information only when necessary with:

  • Payment processors

  • Shipping carriers

  • Fraud prevention providers

  • Website hosting providers

  • Analytics providers

  • Marketing service providers (where permitted)

  • Government authorities or legal entities when required by law

All third-party service providers are expected to protect your information appropriately.

6. Data Retention

We retain your personal information only for as long as necessary to:

  • Complete transactions

  • Provide customer support

  • Meet legal, accounting, or tax obligations

  • Resolve disputes

  • Enforce our agreements

When your information is no longer required, it will be securely deleted or anonymized where appropriate.

7. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your personal information

  • Restrict or object to certain processing

  • Withdraw consent where processing is based on consent

  • Request a copy of your personal information in a portable format

To exercise these rights, please contact us using the details provided below.

8. Marketing Communications

If you subscribe to our newsletter or promotional emails, you may unsubscribe at any time by clicking the "Unsubscribe" link included in our emails or by contacting us directly.

Transactional emails related to your orders may still be sent even if you opt out of marketing communications.

9. Data Security

We use commercially reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your data, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

10. Children's Privacy

Our website is not directed to children under the age required by applicable law to provide consent for personal data processing.

We do not knowingly collect personal information from children without appropriate consent. If we become aware that such information has been collected, we will take reasonable steps to delete it.

11. International Data Transfers

Your information may be processed or stored in countries other than your country of residence.

Where required by applicable law, we take appropriate measures to protect personal information transferred across borders.

12. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of external websites. We encourage you to review their privacy policies before providing any personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will become effective when the revised policy is posted on this page with an updated "Last Updated" date.

Your continued use of the website after any updates constitutes acceptance of the revised Privacy Policy.

14. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

EchoCards

Email: contact@EchoCards.shop

Phone: +1 (479) 345-1674

Business Address:

3 McKillop Street
BELLELLEN VIC 3380