Thank you for choosing EchoCards. This Pre-Order Policy explains how pre-orders are handled and what you can expect when purchasing products that have not yet been released.
By placing a pre-order with EchoCards, you agree to the terms outlined below.
1. What Is a Pre-Order?
A pre-order allows you to reserve an upcoming product before its official release date.
Pre-order items are shipped once they become available and are received from our suppliers.
2. Payment
Unless otherwise stated during checkout, payment is collected at the time you place your pre-order.
Your reservation is confirmed only after your payment has been successfully authorized.
3. Release Dates
Release dates are provided by manufacturers or authorized distributors and are subject to change.
EchoCards cannot guarantee manufacturer release schedules and is not responsible for delays caused by:
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Manufacturers
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Distributors
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Shipping carriers
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Customs inspections
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Supply chain disruptions
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Other events beyond our reasonable control
If a release date changes, your order will ship as soon as the product becomes available.
4. Product Allocation
Although we make every effort to fulfill all pre-orders, product allocations from suppliers may occasionally be lower than expected.
If we are unable to fulfill your pre-order due to supplier limitations, we will notify you promptly and provide a full refund for any unavailable item(s).
5. Shipping
Pre-order items are shipped after they arrive at our fulfillment location.
If your order contains both pre-order and in-stock items, EchoCards may:
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Hold the entire order until all items are available, or
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Ship items separately at our discretion.
Additional shipping charges may apply if separate shipments are requested by the customer.
6. Delays
Manufacturer delays are common within the trading card industry.
EchoCards is not responsible for delays caused by manufacturers, distributors, shipping carriers, customs authorities, or circumstances beyond our reasonable control.
Estimated shipping dates should not be considered guaranteed delivery dates.
7. Cancellations
Customers may request to cancel a pre-order before it has entered fulfillment.
Once a pre-order has been prepared for shipment or shipped, it can no longer be canceled.
If your cancellation request is approved before fulfillment, your refund will be issued to the original payment method.
8. Pricing
The purchase price confirmed at checkout will remain the price for your pre-order, regardless of future price increases or decreases, unless the order is canceled and refunded.
9. Product Changes
Manufacturers may change:
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Product packaging
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Promotional items
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Contents
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Artwork
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Accessories
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Release configurations
without prior notice.
EchoCards is not responsible for manufacturer changes that occur before release.
10. Order Limits
To ensure fair product availability, EchoCards reserves the right to:
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Limit purchase quantities.
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Cancel duplicate or excessive orders.
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Refuse orders believed to be placed for resale, automated purchasing, or fraudulent purposes.
11. Force Majeure
EchoCards shall not be liable for delays or failure to fulfill pre-orders resulting from events beyond our reasonable control, including but not limited to natural disasters, government actions, transportation disruptions, labor shortages, supplier failures, pandemics, or other unforeseen events.
12. Contact Us
If you have any questions regarding a pre-order, please contact us:
EchoCards
Email: contact@EchoCards.shop
Phone: +1 (479) 345-1674
Business Address:
3 McKillop Street
BELLELLEN VIC 3380
We appreciate your patience and understanding. Pre-ordering is the best way to reserve highly anticipated Pokémon Trading Card Game products, and we strive to keep you informed throughout the process.