Contact information

At EchoCards, we're committed to providing excellent customer service. If you have any questions about your order, our products, shipping, returns, or anything else, our support team is here to help.

Customer Support

Email: contact@EchoCards.shop

Phone: +1 (479) 345-1674

Business Address:

EchoCards
3 McKillop Street
BELLELLEN VIC 3380

Support Hours

Our customer support team is available during the following business hours:

  • Monday – Friday: 9:00 AM – 6:00 PM

  • Saturday: 10:00 AM – 4:00 PM

  • Sunday & Public Holidays: Closed

All times are based on our local business operations. Response times may vary during holidays or promotional events.

Email Support

The fastest way to reach us is by email. We aim to respond to all inquiries within 24–48 business hours.

When contacting us, please include:

  • Your full name

  • Your order number (if applicable)

  • A detailed description of your inquiry

  • Any relevant photos or documentation, if needed

This helps us resolve your request as quickly as possible.

Order Assistance

Please contact us if you need help with:

  • Order status

  • Shipping updates

  • Tracking information

  • Product availability

  • Returns and refunds

  • Damaged or incorrect items

  • Pre-order questions

  • General product inquiries

Mailing Address

If you need to send correspondence or return merchandise (only after receiving return authorization), please use the following address:

EchoCards
3 McKillop Street
BELLELLEN VIC 3380

Please do not return any products without first contacting our customer support team and receiving return instructions.

Feedback

We value your feedback and are always looking for ways to improve. If you have suggestions or comments about your shopping experience, we'd love to hear from you.

Thank you for choosing EchoCards. We appreciate your trust and look forward to serving you.